Frequently Asked Questions
Everything you need to know about your Aura Malibu experience.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via premium carriers.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our silhouettes are inspired by the relaxed Malibu lifestyle, many pieces feature a contemporary, slightly oversized fit.
Do you ship internationally?
Yes, Aura Malibu ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Afterpay.
How should I care for my Aura Malibu garments?
To preserve the quality of our premium fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always lay flat to dry and avoid harsh detergents.